TERMS and CONDITIONS
1) INTRODUCTION Rtmotoshop.com produces, sells and delivers replicated and customized products and items for off road clothing. The commercial relations between rtmotoshop.com and the customer are governed by the following general conditions of sale. Placing an online order implies full acceptance of these conditions
2) CUSTOMER TYPE rtmotoshop.com sells to: individuals, clubs and motorcycle clubs and legal persons Orders Orders can be forwarded: In writing: mail or telephone In electronic form: via the internet through the e-commerce site on the site www. rtmotoshop.com
3) DELIVERY Orders received by 10.00 will be processed immediately subject to availability, if the ordered product is not available rtmotoshop reserves a time of 3/4 working days to restore the missing item and subsequently to execute shipping, and / or special customer requests such as customizations or samples which require a processing time of about 4/5 working days. Delivery is scheduled within 24/48 hours from the order by express courier, for other shipments 5/10 days from the date of actual shipment, these notes are the same for both ITALY and EUROPE. . Delivery times refer to products available in stock. For other products, the delivery date will be communicated by e-mail and / or by telephone You have the possibility to use the cash on delivery payment method with payment on delivery of the products at a total cost of express courier and service of 10 euros in addition to the products .
4) ORDER CONFIRMATION Each order received will be confirmed to the customer by e-mail
5) SHIPPING COSTS General Terms and Conditions 7/3/2021 General Terms and Conditions - rtmotoshop www.rtmotoshop.com/termini-e-condizioni-generali.html 2/4 The shipping cost varies according to the type of shipment chosen , country and total weight. Shipping costs are subject to changes with discounts or temporary price changes depending on promotions or discounts offered by rtmotoshop.com, the shipping section on the site reports a summary of the costs.
6) PRICE All prices are expressed in euros including VAT.
7) CUSTOMIZATIONS Please note that the customization of shirts and objects are not subject to substitutions, size changes and returns since the shirt is specially made with specific customer specifications. In some cases, the customized jerseys are preceded by a confirmation layout, this at the request of the customer at no additional cost. The customizations have a cost of € 5 (five / 00) per shirt or item, upon agreement they can be offered free of charge.
8) PAYMENTS By bank transfer in advance: the IBAN number and the details of the Reason: "order no. 45 of 08/15/2002" will be sent by e-mail. make the payment by bank transfer no later than 3 days, under penalty of cancellation of the order. PAYPAL: you will be transferred to the site for payment as soon as the check out is completed. CASH ON DELIVERY: payment on delivery
9) WITHDRAWAL WITHDRAWAL OF THE CUSTOMER The sales of products via the Internet are governed by the law Legislative Decree n. 185 of 22/05/1999 which regulates the matter of distance contracts, that is, carried out outside commercial premises. This legislation establishes the right of withdrawal, or the possibility for the consumer to return the purchased product and obtain reimbursement of the expenses incurred. Those who cannot be classified as consumers are excluded from the legislative decree, i.e. those who act for purposes related to their professional activity, that is, those who place an order by indicating the VAT number for the invoice. The Customer has the right to withdraw, without any penalty and without having to specify the reason, no later than 10 working days from delivery (the delivery date shown on the courier's waybill is valid). The right of withdrawal is exercised within the deadline by sending an email to info@tmotoshop.com or using the form in the appropriate section. Returns and refunds can be made within 10 working days from the delivery date. The return is made for size change, production defect and any other reason. The return policy applicable to size changes, model changes or refunds with shipping to be paid by the buyer. For defect of the shirt or of the product, the establishment is at our expense (after inspection). We remember the untracked shipments, in case of return by the customer, if they are lost we do not take responsibility for the shipment and therefore the order is made null and void. For returns, size changes, the shipping costs of euros are 12 euros for the return of the package and shipping of the new shirt, in addition, an advance payment via paypal will be required. More info will be given by mail or by telephone. 7/3/2021 General Terms and Conditions - rtmotoshop www.rtmotoshop.com/termini-e-condizioni-generali.html 3/4 Sweaters worn, worn and / or with defects unsuitable for manufacturing will not be examined, refunded and replaced
10) REPLACEMENTS FOR NON-CONFORMITY Upon arrival of the goods, the Customer must check the integrity and the number of packages. In case of anomaly he must sign the transport document "subject to control" highlighting the reason (eg: heavily damaged package or missing package) and send our customer service an e-mail within 24 hours of receiving the goods. It will be our customer service to communicate the return authorization number which will be reported both on the outside of the return package and in the transport document. Our customer service will also send the customer a form containing the following information: Return authorization number Sender: name, surname and address of the Customer Recipient: Carrier: Courier who will collect the package Reason for shipment: replacement or return of goods.
11) PRIVACY Pursuant to art. 13 of Legislative Decree 196/2003 rtmotoshop will process the data you provide in compliance with the legislation on the protection of personal data. The provision of data is optional but any refusal to provide them makes it impossible to execute the obligations deriving from the contract to which you are a party. The personal data you provide are collected electronically and processed, also with the aid of electronic means, directly and / or through delegated third parties for the following purposes: - purposes related to the execution of the service and the management of the order. 'purchase of products; - statistical purposes, sending advertising material, including through the use of e-mail. In the context of administrative-accounting, fiscal, logistic and marketing activities it is sometimes necessary to communicate some of the data processed (eg: banks, accountant, external consultants, public offices, home delivery companies, companies who lend their work in outsourcing). A list of the names of these subjects can be found at our office. rtmotoshop undertakes not to communicate or disseminate any information concerning it for commercial purposes and not to sell, share or transfer its databases. Inside the Punto & Virgola offices, the data may be known only by specifically appointed persons operating in the Information Systems, Marketing, Administration and Accounting, Customer Service departments. Pursuant to art. 7 of Legislative Decree 196/2003, you have the right at any time to obtain from the Data Processor information on the processing of your data, on its methods and purposes and on the logic applied to it as well as: 1) confirmation of the existence of the data and the communication of the same and their origin; 2) the identification details of the Data Controller and of the Managers as well as the subjects or categories of subjects to whom the data may be communicated or who can learn about them as managers or agents; 3) updating, rectification and integration of data; 4) cancellation, transformation into anonymous form, blocking of data processed in violation of the law; 5) the attestation that the operations referred to in points 3) and 4) have been brought to the attention of those to whom the data have been communicated and disseminated, with the exception of the case in which this fulfillment proves impossible or involves a use of means manifestly disproportionate to the protected right; 6) to oppose: the processing of data, even if pertinent to the purpose of collection, for legitimate reasons; to the processing of data for commercial information purposes or for carrying out market research.
14) CONDITIONS The conditions contained in this document may be modified without prior notice and will be valid from the date of publication on the website 7/3/2021 General Terms and Conditions - rtmotoshop www.rtmotoshop.com/termini-e-condizioni-generali .html 4/4
15) CLUBS AND MOTOCLUBS Ad hoc proposals will be reserved to these subjects to guarantee the best offer and the best availability of personnel in constituting the best product conforming to your specifications.
16) JURISDICTION In the case of Italian consumers, the Italian legislation is applied and as regards the competent court according to the provisions of the law art 12 Legislative Decree 50 of 1992 and art 14 Legislative Decree 185 of 1999 ... the local judge is always competent of residence or domicile of the consumer, any different provision is considered an unfair clause and not applicable. In the case of foreign consumers, the choice of which legislation to apply (Italian or that of the consumer's country) is left to the parties, always bearing in mind the principle that one cannot derogate from the minimum guarantees and in any case the one most favorable to the consumer is applied.